Returns & Refunds

Online Sales Return Policy

Thank you for shopping with Hephzibah Collective. Please read this policy carefully before requesting a return.

  • Approved returns are issued as store credit (eGift card or discount code), not a refund to your original payment method.
  • We must receive your return within 10 days of your order date to be eligible.
  • Items must be unworn, unused, free of perfume or other scents, and in original condition with all tags and packaging. Include a copy of your packing slip.
  • Returns received after 10 days will be declined and shipped back to you at your expense.
  • Sale items are final sale and cannot be returned or exchanged.
  • Original shipping charges are not refundable.

Where do I send my return?
Email us at Apple@HephzibahCollective.com or call/text 803-536-8830 for the return address and instructions before you ship anything.

How will I receive store credit?
After we receive, inspect, and approve your return, we email an eGift card within 3 business days.

Do you offer return labels?
We do not provide prepaid return labels. You are responsible for return shipping.

Can I return after 10 days for store credit?
No. Items returned after the 10-day window will be sent back to you at your expense.

Final sale (non-returnable)

  • All permanent jewelry (including welded bracelets, anklets, necklaces, rings, and hand chains)
  • All custom or made-to-order jewelry
  • All sale / clearance items

If a final-sale item is returned, it will not be accepted for store credit and may be disposed of. No exceptions.

Exchanges
To exchange for another style, return the unused item (you pay return postage). After we inspect and approve it, we issue store credit via eGift card, which you can use on a new order.

Defective items
Report damaged or defective merchandise within 5 days of delivery. Contact us with your order number and photos, and we will help resolve it.

Lost or stolen packages
Once a package is scanned as delivered by the carrier, responsibility for loss or theft rests with you and the carrier. We are happy to help replace orders that never show as delivered. If tracking shows delivered:

  • Confirm the shipping address on your order
  • Check with neighbors and around your delivery area
  • Contact your local USPS (or carrier) office with the tracking number
  • Wait at least 48 hours — carriers sometimes mark packages delivered before they arrive

Questions? Email Apple@HephzibahCollective.com or call/text 803-536-8830.

Thank you for shopping with Hephzibah Collective.